FAQ

Depending on the country in which your MB8 account is created, there are different types of payment methods that we accept as valid modes of transactions. The most common payment options are:

i. local bank transfer / online banking;
ii. payment gateway service; and
iii. cryptocurrency payment

To make a deposit through local bank transfer, please follow step by step instructions below:

i. Head over to our Deposit page and select Bank Transfer as your payment method;
ii. Select a bank of your choice (can be different from your bank);
iii. Take note of the banking details displayed on the Deposit page;
iv. Login to your bank account via internet banking or mobile banking;
v. Perform an instant fund transfer that is above the minimum deposit amount, into the bank account that you previously took note of;
vi. Once the fund transfer is successful, take a screenshot of the receipt;
vii. Return to our Deposit page and fill up the rest of the deposit form by entering the amount that matches your receipt and upload your payment receipt as a proof of transaction before clicking on the “SUBMIT” button; and
viii. Once our team has successfully verified your transaction, your deposit will be approved and the amount will instantly be credited into your Main Wallet.

A payment gateway service is a service that is designed to simplify your payment process to the point that you will only have to provide your username, password, and the 2FA (Two Factor Authentication) in order to execute a fund transfer. The 2FA can come in the form of an SMS OTP or token authorisation.

Some of the payment gateway service providers that we work with are:
i. MBPAY;
ii. Help2Pay;
iii. EeziePay; and
iv. FastPay.

To make a deposit through payment gateway service, simply follow these instructions:
i. Head over to our Deposit page and select any one of the payment gateway service providers as your payment method;
ii. Fill up the rest of the deposit form and click on the “SUBMIT” button;
iii. Follow through the payment process as guided by the payment gateway service provider; and
iv. Once your payment is completed, your deposit will be approved and the amount will instantly be credited into your Main Wallet.

To make a deposit using crypto, please follow step by step instructions below:

i. Head over to our Deposit page and click on the “SUBMIT” button after selecting Cryptocurrency as your payment method;
ii. Follow through the payment process as guided by the crypto gateway service provider; and
iii, Once your payment is completed, your deposit will be approved and the amount will instantly be credited into your Main Wallet.

To maintain safety and account integrity, we do not accept any deposits made from any other person that is not the owner of the MB8 account.

You can withdraw funds from your MB8 Main Wallet by requesting for withdrawals to be paid directly to your bank account via local bank transfer or to your crypto wallet via cryptocurrency payment.

To request for a withdrawal, head over to the Withdraw page and add your bank account details before entering the amount that is above the minimum withdrawal amount that you wish to withdraw.

Important notes:

i. Your withdrawal request will be rejected if your deposit amount did not get played until the turnover is reached;
ii. Your withdrawal request will be rejected if the beneficiary name of the bank account for withdrawal is different from the one used for making a deposit; and
iii. If any unusual activities are detected on your MB8 account, we may, at our absolute discretion, request for additional documents to be furnished before processing your withdrawal request.

Our standard processing time for a withdrawal request is about fifteen (15) minutes. However, the processing time is largely dependent on our game providers in sending us your bet histories for validation purposes and banking system to function normally.

Should your withdrawal request remain stuck on pending status for more than fifteen (15) minutes, kindly seek clarification from any of our customer support representatives via Live Chat.

MB8 will not impose any charges towards our members for any deposits or withdrawals made to or from their accounts. However, please be informed that some deposit payment methods may incur additional transaction fees which we will not absorb. We will only process and approve the credit amount to the depositor’s MB8 Main Wallet according to the final amount that we received.

In order to place a bet, you must first ensure you have topped up your Game Wallet by performing a transfer from your MB8 Main Wallet into the Game Wallet of the gaming service provider that you intend to play on.

The minimum bet amount is different for every game, table, or match. You can find the bet limits as displayed on the games themselves.

In an event of a dealer error on Live Casino, the game round will be temporarily paused while the dealer notifies the pit boss. Members will be notified via chat and if an immediate resolution is not possible, the game round will be cancelled/refunded.

As for Sports match results being announced incorrectly, the status of your bet ticket will be resettled and the balance in your Game Wallet will be reconciled according to the latest results.

Unless specified otherwise, by default all malfunctions or errors would void all pays and plays.

The definition of turnover, otherwise also known as rollover/wager is the total amount of bets that you have placed. Each time you place a bet, you will accumulate a turnover amount if the outcome of your bet is either win or lose.

Any bets resulting in a draw or tie will not generate any turnover amount. This requirement is commonly imposed on bonuses as stated in the promotional terms & conditions to ensure fairness to both promotion applicants and the casino.

Your membership level will be upgraded automatically once you achieve the deposit requirement within the aforementioned timeframe.

Your deposit amount is calculated by totalling up all the deposits that you have made for the past 90 days.

Yes, if your total accumulated deposit for the past 6 months is lower than the required deposit amount for the current tier, your membership level will be downgraded to the tier based on all the deposits you have made for the past 6 months.

Our VIP members are entitled to enjoy all the benefits as soon as they qualify and successfully upgraded their membership level to become a VIP on the day itself.